Managing Reputation in The Banking Industry: Theory and Practice
Springer | Finance & Banking | April 16 2016 | ISBN-10: 3319282549 | 187 pages | pdf | 3.29 mb
Editors: Dell'Atti, Stefano, Trotta, Annarita (Eds.)
Presents innovative state-of-the-art research on reputation management
Analyzes and investigates reputational crisis in the international banking sector
Proposes a model of analysis and management of reputational crisis
The topic of reputational crisis in the banking sector has received increasing attention from academics and practitioners. This book presents expert contributions that cover three main aspects: first, an extensive review of the literature on reputational risk in the banking sector aimed to identify the relationships between causes, effects, stakeholders, and key qualitative-quantitative variables involved during the reputational crisis of a bank; second, devising a conceptual framework for management of reputational crisis in banking, and finally, testing this framework with the results of an empirical analysis carried out by observing key variables of some known cases of reputational crisis relating to international banks and proposing case studies regarding the dynamic process of reputation management.
Number of Illustrations and Tables
6 b/w illustrations, 35 illustrations in colour
Organizational Studies, Economic Sociology
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